{"id":33943,"date":"2023-10-30T13:12:57","date_gmt":"2023-10-30T16:12:57","guid":{"rendered":"https:\/\/www.locaweb.com.br\/ajuda\/?post_type=ht_kb&#038;p=33943"},"modified":"2023-11-22T15:23:34","modified_gmt":"2023-11-22T18:23:34","slug":"como-resolver-problemas-de-acesso-ao-webmail-email-locaweb","status":"publish","type":"ht_kb","link":"https:\/\/www.locaweb.com.br\/ajuda\/wiki\/como-resolver-problemas-de-acesso-ao-webmail-email-locaweb\/","title":{"rendered":"Como resolver problema de cache no acesso ao webmail &#8211; Email Locaweb"},"content":{"rendered":"    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Informa\u00e7\u00e3o!<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tSe voc\u00ea costuma acessar seus e-mails atrav\u00e9s do Webmail e est\u00e1 enfrentando problemas ou erros, este artigo oferece solu\u00e7\u00f5es simples para ajudar a resolver esses inconvenientes. Abordaremos procedimentos como a navega\u00e7\u00e3o em modo an\u00f4nimo do navegador, a limpeza do cache e a limpeza do cache DNS. Vamos gui\u00e1-lo passo a passo para que voc\u00ea possa desfrutar de uma experi\u00eancia mais tranquila ao acessar seus e-mails.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h6>Video Tutorial<\/h6>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/II1GbmoJwgU?si=DcuHWobHyPL4dZTX\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">01| Acessando guia an\u00f4nima do navegador pelo Windowns e MacOs.<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>.<\/p>\n<h6>Acessando guia anonima no <strong>Google Chrome Windows<\/strong><\/h6>\n<p><span data-contrast=\"none\">basta voc\u00ea pressionar em seu teclado: <strong>Ctrl + Shift + N.<\/strong> <\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">ou acesse a parte superior da janela ao lado direito no 3 pontinho e selecionar \u201c<strong>Nova Janela Anonim<\/strong>a\u201d<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33944\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome.webp\" alt=\"\" width=\"1024\" height=\"640\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome.webp 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome-300x188.webp 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome-768x480.webp 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome-50x31.webp 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome-60x38.webp 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/acessando-guia-anonima-chrome-100x63.webp 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>Para o Mozilla Firefox: <\/strong><\/p>\n<ul>\n<li><span data-contrast=\"none\">Pressione no teclado o <strong>Ctrl + Shift + P<\/strong>.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33945\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox.jpg\" alt=\"\" width=\"863\" height=\"548\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox.jpg 863w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox-300x190.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox-768x488.jpg 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox-50x32.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox-60x38.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-fire-fox-100x63.jpg 100w\" sizes=\"auto, (max-width: 863px) 100vw, 863px\" \/><\/p>\n<p><span data-contrast=\"none\"> E para o <strong>Microsoft Edge:<\/strong>\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Pressione no teclado o <strong>Ctrl + Shift + N<\/strong><\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33946\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge.png\" alt=\"\" width=\"1295\" height=\"687\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge.png 1295w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-300x159.png 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-1024x543.png 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-768x407.png 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-50x27.png 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-60x32.png 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Anonimo-edge-100x53.png 100w\" sizes=\"auto, (max-width: 1295px) 100vw, 1295px\" \/><\/p>\n<ul>\n<li><span data-contrast=\"none\">Depois \u00e9 s\u00f3 acessar o webmail pelo link \u201c<strong>webmail-seguro.com.br<\/strong>\u201d<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33947\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail.png\" alt=\"\" width=\"1919\" height=\"1021\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail.png 1919w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-300x160.png 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-1024x545.png 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-768x409.png 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-50x27.png 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-1536x817.png 1536w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-60x32.png 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-100x53.png 100w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/p>\n<h6>Acessando guia anonima no <strong>Google Chrome Windows<\/strong><\/h6>\n<p><span data-contrast=\"none\">para acessar via aba an\u00f4nima no <\/span><span data-contrast=\"none\"><strong>Google Chrome<\/strong> basta pressionar em seu teclado: <strong>Command + Shift + N.<\/strong><\/span><strong>\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33948\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318.png\" alt=\"\" width=\"1131\" height=\"812\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318.png 1131w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-300x215.png 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-1024x735.png 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-768x551.png 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-50x36.png 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-60x43.png 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonima-chrome-macos-e1698679312318-100x72.png 100w\" sizes=\"auto, (max-width: 1131px) 100vw, 1131px\" \/><\/p>\n<p><span data-contrast=\"none\">Para o navegador <strong>Safari:<\/strong><\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Pressione <strong>Command + Shift + N.<\/strong><\/span><strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33949\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118.webp\" alt=\"\" width=\"822\" height=\"594\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118.webp 822w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118-300x217.webp 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118-768x555.webp 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118-50x36.webp 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118-60x43.webp 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Guia-anonim-safari-macos-e1698679389118-100x72.webp 100w\" sizes=\"auto, (max-width: 822px) 100vw, 822px\" \/><\/p>\n<ul>\n<li><span data-contrast=\"none\">Depois acesse o webmail pelo link \u201c<strong>webmail-seguro.com.br<\/strong>\u201d.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33947\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail.png\" alt=\"\" width=\"1919\" height=\"1021\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail.png 1919w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-300x160.png 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-1024x545.png 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-768x409.png 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-50x27.png 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-1536x817.png 1536w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-60x32.png 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Acessando-webmail-100x53.png 100w\" sizes=\"auto, (max-width: 1919px) 100vw, 1919px\" \/><\/p>\n<div class=\"hts-messages hts-messages--success   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\t<span data-contrast=\"none\">Prontinho<\/span><span data-ccp-props=\"{\">\u00a0<\/span>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">02| Limpeza de cache do Windows - Navegador Google Chrome<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span data-contrast=\"none\">Se mesmo ap\u00f3s usar uma aba an\u00f4nima os problemas persistirem, pode ser que seu navegador ainda tenha informa\u00e7\u00f5es em cache que est\u00e3o causando os problemas.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Neste caso seguiremos demonstrando como realizar essa limpeza no <strong>Chrome do Windows;<\/strong><\/span><\/p>\n<p><span data-contrast=\"none\">No Windows em seu navegador do google Chrome certifique-se de que o navegador esteja aberto<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">No canto superior direito da janela do Chrome, voc\u00ea ver\u00e1 <strong>tr\u00eas pontos verticais<\/strong>. <strong>Clique neles<\/strong> para abrir o menu de op\u00e7\u00f5es.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33950\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome.png\" alt=\"\" width=\"344\" height=\"369\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome.png 436w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-279x300.png 279w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-47x50.png 47w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-56x60.png 56w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-93x100.png 93w\" sizes=\"auto, (max-width: 344px) 100vw, 344px\" \/><\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">No menu suspenso, clique em &#8220;<strong>Configura\u00e7\u00f5es<\/strong>&#8221; para acessar as configura\u00e7\u00f5es do navegador.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33951\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2.png\" alt=\"\" width=\"334\" height=\"361\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2.png 434w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2-278x300.png 278w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2-46x50.png 46w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2-56x60.png 56w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-2-93x100.png 93w\" sizes=\"auto, (max-width: 334px) 100vw, 334px\" \/><\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Role at\u00e9 a parte inferior da p\u00e1gina de Configura\u00e7\u00f5es e clique em &#8220;<strong>Privacidade e Seguran\u00e7a<\/strong>&#8221; para expandir as op\u00e7\u00f5es avan\u00e7adas.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33952\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3.png\" alt=\"\" width=\"331\" height=\"371\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3.png 636w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3-268x300.png 268w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3-45x50.png 45w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3-54x60.png 54w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-3-89x100.png 89w\" sizes=\"auto, (max-width: 331px) 100vw, 331px\" \/><\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Na se\u00e7\u00e3o &#8220;<strong>Privacidade e seguran\u00e7<\/strong>a&#8221;, voc\u00ea ver\u00e1 a op\u00e7\u00e3o &#8220;<strong>Limpar dados de navega\u00e7\u00e3o<\/strong>&#8220;, Clique nela.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-33953\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4.png\" alt=\"\" width=\"1315\" height=\"893\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4.png 1315w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-300x204.png 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-1024x695.png 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-768x522.png 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-50x34.png 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-60x41.png 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-4-100x68.png 100w\" sizes=\"auto, (max-width: 1315px) 100vw, 1315px\" \/><\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Na janela &#8220;<strong>Limpar dados de navega\u00e7\u00e3o<\/strong>&#8220;, voc\u00ea ver\u00e1 a op\u00e7\u00e3o &#8220;<strong>Per\u00edodo<\/strong>&#8220;. Selecione o per\u00edodo para o qual deseja limpar o cache. Geralmente, &#8220;<strong>Todo o per\u00edodo<\/strong>&#8221; \u00e9 recomendado para garantir que todos os dados em cache sejam removidos.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"none\">Marque a op\u00e7\u00e3o &#8220;<strong>Imagens e arquivos em cache<\/strong>&#8220;. Isso garante que o cache seja limpo.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"none\">Ap\u00f3s selecionar as op\u00e7\u00f5es desejadas, clique em &#8220;<strong>Limpar dados<\/strong>&#8220;.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Uma janela de confirma\u00e7\u00e3o ser\u00e1 exibida. Clique em &#8220;<strong>Limpar dados<\/strong>&#8221; novamente para confirmar a a\u00e7\u00e3o.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33958 size-full\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Limpeza-de-cache-windows-chrome-5-2-e1698681061829.png\" alt=\"\" width=\"500\" height=\"373\" \/><\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">O Chrome come\u00e7ar\u00e1 a <strong>limpar o cache<\/strong>. Aguarde at\u00e9 que o processo seja conclu\u00eddo. Isso pode levar alguns segundos.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">03| Limpeza de cache do MacOs - Navegador Safari<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span data-contrast=\"none\">Caso voc\u00ea use o navegador safari no MacOS siga estes passos:<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Certifique-se de que o navegador <strong>Safari<\/strong> esteja aberto no seu <strong>MacOs<\/strong>.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">No menu &#8220;<strong>Safari<\/strong>&#8221; na parte superior da tela, clique em &#8220;<strong>Prefer\u00eancias<\/strong>&#8220;.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-contrast=\"none\">Clique na guia &#8220;<strong>Privacidade<\/strong>&#8221; na parte superior da janela de Prefer\u00eancias.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-contrast=\"none\">Na guia <strong>&#8220;Privacidade&#8221;,<\/strong> voc\u00ea ver\u00e1 uma op\u00e7\u00e3o chamada &#8220;<strong>Gerenciar dados do site<\/strong>&#8220;. Clique nela.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">\u00a0\u00a0<\/span><\/span><\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Na janela &#8220;<strong>Dados do site<\/strong>&#8220;, voc\u00ea ver\u00e1 uma lista de sites com dados armazenados localmente. Isso inclui o cache do navegador. Para limpar o cache, clique em &#8220;<strong>Remover tudo<\/strong>&#8221; no canto inferior esquerdo.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-contrast=\"none\">Uma janela de confirma\u00e7\u00e3o ser\u00e1 exibida. Clique em &#8220;<strong>Remover<\/strong>&#8221; para confirmar a a\u00e7\u00e3o.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">O Safari come\u00e7ar\u00e1 a limpar o cache. Aguarde at\u00e9 que o processo seja conclu\u00eddo. Isso pode levar alguns segundos, dependendo da quantidade de dados armazenados.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">04| Limpeza de cache de DNS no Windows - FlushDNS<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span data-contrast=\"none\">Se todos os processos que citei ainda n\u00e3o solucionar, em \u00faltimo caso voc\u00ea poder\u00e1 realizar o processo de limpeza de cache no DNS, siga os passos.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">O primeiro comando que vamos discutir \u00e9 o<strong> flushdns<\/strong>.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\t<span data-contrast=\"none\">Ele \u00e9 usado para limpar o cache de resolu\u00e7\u00e3o DNS do seu computador. O que isso significa? Bem, quando voc\u00ea acessa um site, o seu computador armazena informa\u00e7\u00f5es sobre esse site para tornar o acesso mais r\u00e1pido na pr\u00f3xima vez. No entanto, essas informa\u00e7\u00f5es podem ficar desatualizadas e causar problemas de conex\u00e3o.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p><span data-contrast=\"none\">\u00c9 a\u00ed que entra o flushdns. Vamos aprender a us\u00e1-lo.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Abra o Prompt de Comando. Voc\u00ea pode fazer isso pressionando a tecla &#8220;Windows + R&#8221; e digitando &#8220;cmd&#8221; seguido de &#8220;Enter&#8221;.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33960 \" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1.png\" alt=\"\" width=\"236\" height=\"473\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1.png 392w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1-150x300.png 150w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1-25x50.png 25w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1-30x60.png 30w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns1-50x100.png 50w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><br \/>\n<span data-contrast=\"none\">No Prompt de Comando, digite o seguinte comando e pressione &#8220;Enter&#8221;:<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<pre><span data-contrast=\"none\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">ipconfig \/flushdns<\/span><\/span><\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/pre>\n<p><span data-ccp-props=\"{\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-33962 \" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s.jpg\" alt=\"\" width=\"793\" height=\"480\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s.jpg 1229w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-300x181.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-1024x619.jpg 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-768x464.jpg 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-50x30.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-60x36.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2023\/10\/Flush-Dns-3s-100x60.jpg 100w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><br \/>\n<\/span>    \t\t<\/p>\n<div class=\"hts-messages hts-messages--success  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\">Pronto!<\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\t<span data-contrast=\"none\">O cache de resolu\u00e7\u00e3o DNS foi limpo e agora sua conex\u00e3o \u00e0 internet deve estar mais \u00e1gil.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages -->\n    \t\t<\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Conhe\u00e7a!<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tAproveite e conhe\u00e7a outros produtos da Locaweb, como o VPS Locaweb,\u00a0<a href=\"https:\/\/www.locaweb.com.br\/vps-locaweb\" target=\"_blank\" rel=\"noopener noreferrer\">clique aqui<\/a>\u00a0e saiba mais!    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video Tutorial &nbsp;<\/p>\n","protected":false},"author":29,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[121],"ht-kb-tag":[],"class_list":["post-33943","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-email-locaweb"],"_links":{"self":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/33943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/comments?post=33943"}],"version-history":[{"count":11,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/33943\/revisions"}],"predecessor-version":[{"id":33965,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/33943\/revisions\/33965"}],"wp:attachment":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/media?parent=33943"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb-category?post=33943"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb-tag?post=33943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}