{"id":1236,"date":"2022-11-22T13:00:48","date_gmt":"2022-11-22T16:00:48","guid":{"rendered":"https:\/\/wiki3.locaweb.com.br\/?post_type=ht_kb&#038;p=1236"},"modified":"2026-07-28T10:46:50","modified_gmt":"2026-07-28T13:46:50","slug":"como-realizar-o-cancelamento-do-servico-principal-e-adicional-central-do-cliente","status":"publish","type":"ht_kb","link":"https:\/\/www.locaweb.com.br\/ajuda\/wiki\/como-realizar-o-cancelamento-do-servico-principal-e-adicional-central-do-cliente\/","title":{"rendered":"Como realizar o cancelamento do servi\u00e7o principal e adicional &#8211; Central do Cliente"},"content":{"rendered":"    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\"><strong>Informa\u00e7\u00e3o!<\/strong><\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t<span style=\"font-weight: 400;\">Veja como realizar o cancelamento de servi\u00e7o principal e adicional diretamente pela sua Central do Cliente<\/span><span style=\"font-weight: 400;\">.<\/span>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p>Para visualizar o passo a passo, clique na op\u00e7\u00e3o correspondente ao tipo de cancelamento desejado. O conte\u00fado ser\u00e1 expandido com todas as instru\u00e7\u00f5es necess\u00e1rias.<\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Cancelamento de servi\u00e7os principal<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<div class=\"hts-messages hts-messages--alert  hts-messages--withtitle hts-messages--withicon \"   >\n    \t\t\t<span class=\"hts-messages__title\"><strong>Aten\u00e7\u00e3o!<\/strong><\/span>    \t\t\t    \t\t\t\t<\/p>\n<p>\n    \t\t\t\t\t<span style=\"font-weight: 400;\">Ap\u00f3s o cancelamento de um servi\u00e7o principal, todos os <\/span><b>adicionais contratados<\/b> <b>relacionados<\/b><span style=\"font-weight: 400;\"> a este servi\u00e7o tamb\u00e9m ser\u00e3o <\/span><b>cancelados <\/b><span style=\"font-weight: 400;\">e bem como ser\u00e3o <\/span><b>deletados sem a possibilidade<\/b><span style=\"font-weight: 400;\"> de recupera\u00e7\u00e3o.<\/span>    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages --><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hor\u00e1rio de atendimento setor de Cancelamento<\/b><span style=\"font-weight: 400;\">: De segunda a sexta-feira, das <\/span><b>08h<\/b><span style=\"font-weight: 400;\"> \u00e0s <\/span><b>18h<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Para realizar o cancelamento do seu<\/span><b> Servi\u00e7o Principal<\/b><span style=\"font-weight: 400;\"> como Hospedagem de Sites, E-mail Locaweb, Cloud, Email Marketing, entre outros, nos acione por um de nossos canais de atendimento.<\/span><\/li>\n<\/ul>\n<h6><b>Para acessar nossos canais de atendimento<\/b><\/h6>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acesse a <\/span><b>central do cliente<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digite seu usu\u00e1rio e senha, e em seguida clique em<\/span><b> Entrar<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clique <\/span><span style=\"font-weight: 400;\">\u00a0em <\/span><b>Suporte<\/b><span style=\"font-weight: 400;\"> no canto inferior esquerdo e selecione a op\u00e7\u00e3o <\/span><b>Atendimento.<\/b><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39012\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento.jpg\" alt=\"\" width=\"424\" height=\"348\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento.jpg 424w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-300x246.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-50x41.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-60x49.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-100x82.jpg 100w\" sizes=\"auto, (max-width: 424px) 100vw, 424px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Na \u00e1rea <\/span><b>Atendimento<\/b><span style=\"font-weight: 400;\">, escolha a op\u00e7\u00e3o que deseja ser atendido.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>WhatsApp<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Clique no bot\u00e3o<\/span> <b>Conversar pelo Whatsapp<\/b><span style=\"font-weight: 400;\"> para um suporte imediato\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39015\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp.jpg\" alt=\"\" width=\"722\" height=\"127\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp.jpg 722w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp-300x53.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp-50x9.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp-60x11.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/whatsapp-100x18.jpg 100w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chat<\/b><span style=\"font-weight: 400;\">: Localize a se\u00e7\u00e3o <\/span><b>Venha conversar conosco,<\/b><span style=\"font-weight: 400;\"> preencha os campos <\/span><b>Categoria<\/b><span style=\"font-weight: 400;\">, <\/span><b>Assunto principal<\/b><span style=\"font-weight: 400;\"> e <\/span><b>T\u00f3pico<\/b><span style=\"font-weight: 400;\"> e depois clique no bot\u00e3o<\/span><b> Iniciar chat<\/b><span style=\"font-weight: 400;\"> para iniciar o atendimento via Chat.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-39013\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-1024x359.jpg\" alt=\"\" width=\"643\" height=\"225\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-1024x359.jpg 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-300x105.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-768x269.jpg 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-50x18.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-60x21.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat-100x35.jpg 100w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Iniciar-chat.jpg 1071w\" sizes=\"auto, (max-width: 643px) 100vw, 643px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chamado<\/b><span style=\"font-weight: 400;\">: Ainda na se\u00e7\u00e3o <\/span><b>Venha conversar conosco,<\/b><span style=\"font-weight: 400;\"> e preencha os campos <\/span><b>Categoria<\/b><span style=\"font-weight: 400;\">, <\/span><b>Assunto principal<\/b><span style=\"font-weight: 400;\"> e <\/span><b>T\u00f3pico<\/b><span style=\"font-weight: 400;\"> conforme sua solicita\u00e7\u00e3o, e clique no bot\u00e3o <\/span><b>Abrir chamado<\/b><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-39010\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-1024x358.jpg\" alt=\"\" width=\"643\" height=\"225\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-1024x358.jpg 1024w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-300x105.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-768x268.jpg 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-50x17.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-60x21.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1-100x35.jpg 100w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/abrir-chamado-1.jpg 1070w\" sizes=\"auto, (max-width: 643px) 100vw, 643px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ao ser direcionado para \u00e1rea <\/span><b>Novo chamado<\/b><span style=\"font-weight: 400;\"> preencha os campos com suas informa\u00e7\u00f5es, lembrando que voc\u00ea pode anexar arquivo relacionado ao tema.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Depois, clique no bot\u00e3o <\/span><b>Abrir chamado<\/b><span style=\"font-weight: 400;\"> para registrar sua solicita\u00e7\u00e3o.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39014\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1.jpg\" alt=\"\" width=\"530\" height=\"633\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1.jpg 530w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1-251x300.jpg 251w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1-42x50.jpg 42w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1-50x60.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/Novo-chamado-1-84x100.jpg 84w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Agora! \u00c9 s\u00f3 aguardar que nossa equipe seguir\u00e1 com o cancelamento e informar\u00e1 neste mesmo chamado.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caso ainda tenha d\u00favidas em como realizar a cria\u00e7\u00e3o de um chamado, veja em<\/span><span style=\"font-weight: 400;\">: <\/span><a href=\"https:\/\/ajuda.locaweb.com.br\/wiki\/como-criar-e-acompanhar-um-chamado-central-do-cliente\/?_gl=1*lfnckb*_gcl_au*MzgxODExODg3LjE3ODA0MjMzMDkuMTAzMzk4MzY0My4xNzgzNjg2ODY3LjE3ODM2ODc2NzI.*_ga*ODQxODk0NDMuMTc4NDIwNjEzMg..*_ga_H1S51X7KSQ*czE3ODQyMTAxNjUkbzIkZzEkdDE3ODQyMTA1MTQkajYwJGwwJGgw\"><span style=\"font-weight: 400;\">Como realizar a cria\u00e7\u00e3o de um chamado<\/span><\/a><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">.<\/span><\/span><br \/>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t<\/li>\n<\/ul>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Cancelamento de servi\u00e7o adicional<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acesse a <\/span><b>Central do Cliente<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digite seu <\/span><b>usu\u00e1rio e senha<\/b><span style=\"font-weight: 400;\">, e em seguida clique em <\/span><b>Entrar<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clique em <\/span><b>Suporte<\/b><span style=\"font-weight: 400;\"> no canto inferior esquerdo e no menu selecione a op\u00e7\u00e3o <\/span><b>Atendimento<\/b><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39012\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento.jpg\" alt=\"\" width=\"424\" height=\"348\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento.jpg 424w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-300x246.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-50x41.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-60x49.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/atendimento-100x82.jpg 100w\" sizes=\"auto, (max-width: 424px) 100vw, 424px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Na \u00e1rea <\/span><b>Suporte e Ajuda,<\/b><span style=\"font-weight: 400;\"> escolha a op\u00e7\u00e3o de atendimento abaixo:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Via WhatsApp:<\/b> <span style=\"font-weight: 400;\">\u00a0Basta clicar no bot\u00e3o<\/span><b> Conversar pelo Whatsapp<\/b><span style=\"font-weight: 400;\"> e selecione a op\u00e7\u00e3o<\/span><b> Cobran\u00e7a\/Pagamento<\/b><span style=\"font-weight: 400;\"> para um atendimento imediato<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Via chat<\/b><span style=\"font-weight: 400;\">: Na se\u00e7\u00e3o <\/span><b>Venha conversar conosco,<\/b><span style=\"font-weight: 400;\"> preencha os campos <\/span><b>Categoria<\/b><span style=\"font-weight: 400;\">, <\/span><b>Assunto principal<\/b><span style=\"font-weight: 400;\"> e <\/span><b>T\u00f3pico<\/b><span style=\"font-weight: 400;\">. Em seguida, clique no bot\u00e3o <\/span><b>Iniciar chat<\/b><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39011\" src=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional.jpg\" alt=\"\" width=\"795\" height=\"292\" srcset=\"https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional.jpg 795w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional-300x110.jpg 300w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional-768x282.jpg 768w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional-50x18.jpg 50w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional-60x22.jpg 60w, https:\/\/www.locaweb.com.br\/ajuda\/wp-content\/uploads\/2026\/07\/adicional-100x37.jpg 100w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Logo a janela do assistente virtual ser\u00e1 exibida \u00e0 esquerda. Basta clicar em<\/span> <b>Iniciar nova conversa<\/b><span style=\"font-weight: 400;\"> para prosseguir com sua solicita\u00e7\u00e3o.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">    \t\t<\/p>\n<div class=\"hts-messages hts-messages--success   hts-messages--withicon \"   >\n<p>\n    \t\t\t\t\tAgora! \u00c9 s\u00f3 aguardar que nossa equipe seguir\u00e1 atendendo sua solicita\u00e7\u00e3o.    \t\t\t\t<\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages --><br \/>\n    \t\t<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\"><strong>Conhe\u00e7a!<\/strong><\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tAproveite e conhe\u00e7a outros produtos da Locaweb, como o Clic Lead, <a href=\"https:\/\/www.locaweb.com.br\/clic-lead\/\" target=\"_blank\" rel=\"noopener noreferrer\">clique aqui<\/a> e saiba mais!    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>Para visualizar o passo a passo, clique na op\u00e7\u00e3o correspondente ao tipo de cancelamento desejado. O conte\u00fado ser\u00e1 expandido com todas as instru\u00e7\u00f5es necess\u00e1rias.<\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[642],"ht-kb-tag":[375],"class_list":["post-1236","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-central-do-cliente","ht_kb_tag-categoriacentral-do-cliente"],"_links":{"self":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/1236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/comments?post=1236"}],"version-history":[{"count":29,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/1236\/revisions"}],"predecessor-version":[{"id":39020,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb\/1236\/revisions\/39020"}],"wp:attachment":[{"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/media?parent=1236"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb-category?post=1236"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.locaweb.com.br\/ajuda\/wp-json\/wp\/v2\/ht-kb-tag?post=1236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}